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Privacy Policy

This Privacy Policy describes how PROPLAY SPORTS and its affiliates (collectively “PROPLAY SPORTS,” “we,” “our,” “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://www.proyard.in/ (hereinafter referred to as the “Platform”). You may browse certain sections of the Platform without registering. We do not offer any product or service outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered here, you expressly agree to be bound by this Privacy Policy, our Terms of Use, the applicable product/service terms and conditions, and the laws of India (including data‑protection and privacy laws). If you do not agree, please do not use or access our Platform.

1. Collection

We collect your personal data when you use our Platform, our services, or otherwise interact with us during the course of our relationship. Information we may collect includes, but is not limited to:

  • Identity & Contact Data: Name, date of birth, address, telephone/mobile number, email ID, and any information shared as proof of identity or address.
  • Sensitive Personal Data (with consent): Payment‑instrument details (bank account, credit/debit card) or biometric identifiers (e.g. facial features) required for certain Platform features.
  • Behaviour & Preference Data: Information we track about your behaviour and preferences on the Platform, compiled and analysed on an aggregated basis.
  • Transaction Data: Details of transactions carried out on the Platform or on partner platforms.
  • Third‑party Data: Information collected directly by third‑party business partners is subject to their privacy policies; we are not responsible for their practices.

You may choose not to provide certain information; however, this may limit your ability to use particular services or features on the Platform. If you receive any communication requesting sensitive personal data (e.g. PIN, passwords), do not share it and report the incident to the appropriate law‑enforcement agency.

2. Usage

We use your personal data to provide and improve the services you request. Where we use your data for marketing, you may opt out. Specific purposes include:

  • Processing and fulfilling orders and bookings.
  • Enhancing customer experience and troubleshooting issues.
  • Sending confirmations, reminders, offers, products, services, and updates (online and offline).
  • Detecting and preventing fraud or other criminal activity.
  • Conducting research, analysis, and surveys to improve our offerings.
  • Enforcing our terms and conditions.

3. Sharing

We may share your personal data in the following circumstances:

  • Internally within our group entities and affiliates, who may market to you unless you opt out.
  • With sellers, business partners, logistics providers, payment processors, reward‑program partners, and other service providers to facilitate transactions and services.
  • With law‑enforcement agencies, government authorities, or third parties when required by law or to protect rights, property, or safety.

4. Security Precautions

We adopt reasonable security practices—such as HTTPS encryption and secure servers—to protect your data from unauthorised access, loss, or misuse. Nevertheless, data transmission over the internet is not completely secure and involves inherent risks. You are responsible for safeguarding your login credentials.

5. Data Deletion & Retention

You can delete your account via your profile settings or by contacting us. Deletion may be delayed if there are pending grievances, claims, shipments, or services. We retain personal data no longer than necessary for the purposes collected or as permissible by law, and may keep anonymised data for analytics.

6. Your Rights

You may access, rectify, and update your personal data directly through the Platform’s account functionalities.

7. Consent

By using our Platform or supplying information, you consent to the collection, storage, use, disclosure, and processing of your data as described here. If you provide data about others, you confirm that you have authority to do so. You may withdraw consent by emailing the Grievance Officer (see below) with the subject line “Withdrawal of consent for processing personal data.” Such withdrawal is not retrospective and may affect service availability.

8. Changes to this Privacy Policy

We may update this Policy to reflect changes in our practices or legal requirements. Please review it periodically. Significant changes will be notified as required by law.

9. Grievance Officer

  • Insert Name of the Officer
  • Designation
  • Insert Name and Address of the Company

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